/ Terms and Policies | Return Policy

Terms & Policies

Return Policy

Returns must be made within 30 days of receiving material. Please keep in mind that extra materials are handy for repairs, should you need them. All items submitted for return will be subject to inspection. Atlanta Flooring Design reserves the right to refuse a return or exchange if items do not have their original cartons, partial cartons, and not in re-sellable condition. Please note that special orders are not returnable. Variations from sample tiles or in color, shade or dimensions are not deemed cause for return. Installation of tile products constitutes acceptance of that product and those items will not be eligible for return. Fabricated materials or materials that have been installed or altered in any way are not considered returnable. If you are unable to return your product to our store, please call our Customer Service Specialist at 770-476-8306 for authorization and shipping instructions. You are responsible for all original and return shipping costs. Your refund will be provided by the same method you originally used to order the product(s). Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 25% restocking fee.

Cancellations

*Orders cancelled prior to shipping, cutting, or altering to customer specifications of material or merchandise from a Distributor or Manufacturer can be cancelled without penalty. If you decide to cancel an order, please call our Customer Service Specialists immediately at 770-476-8306 on Monday thru Friday from 9AM to 5PM Eastern Standard Time. Once an order has been loaded and is in route to the shipping address, shipping and restocking fees will be applicable.

*Custom and special order items not included.